We care for children with the highest acuity of illness – 50% of our patients are severely ill.The higher acuity of illness is reflected in our 17% hospitalization rate. We also keep 7% of our ED visits “on-unit” as ED observation visits, with consistently high-quality outcomes.This simplifies the experience for our patients and reduces load on inpatient beds. High patient and family satisfaction scores: Despite increasing patient volumes and treating children with severe illness, CES patients and families remain highly satisfied with the care they receive. Patient satisfaction scores for physicians, nurses, as well as other team members are consistently in the 90th percentile and the overall emergency room experience is rated as very satisfying with consistently high recommendations regarding care received by patients and families. 17 I wanted to pass along my thanks to you and your staff for the excellent care my grandson received. Every aspect of care was excellent. We truly appreciated how quickly he was triaged and treated. You and your staff are great.